Coffee Shop Innovation Expo logo

25 & 26 SEPT

ExCeL LONDON

Yoyo

Yoyo is the market leader in the basket data revolution. We provide a range of mobile payment, loyalty and marketing tools and experiences that help identify customers and match them to their payment data, helping our commerce partners understand, delight and influence customers at scale.

When high street coffee giant Caffe Nero wanted to enhance the payment and loyalty experience for its customers in the UK and Ireland, Yoyo created and launched a revolutionary app experience that would provide a seamless mobile payment method, automated loyalty stamp collection and digital receipts for customers - taking just 1.5 seconds at the point-of-payment!

Launched in April 2017, the app has taken the #1 Food & Drink spots on Apple`s App Store and Google Play, it`s been downloaded by over 300,000 customers, and there`s already an average of 60,000+ super-fast transactions handled each day.

Since the app`s launch, Caffe Nero has been able to significantly drive customer behaviour using Yoyo`s unique campaign and customer insights platform, Yoyo Engage. Its summer campaign to increase iced drinks purchases led to a 148% increase in baskets that contained an Iced Drink, a 215% rise on customers who bought an Iced Drink, a 212% increase of spend on baskets containing an Iced Drink, and a 26% rise on the average transaction value (ATV) containing an Iced Drink - all in just one week!

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