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19 & 20 NOV 2019


Johanna Taylor: Speaking at the Coffee Shop Innovation Expo

Johanna Taylor

Action on Hearing Loss

Panel Session: Serving up an Improved Customer Experience

In a time when customer satisfaction is very much the prime driver of growth in the industry, how can restaurants entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience?

Panel Theatre Hall 15 - Wednesday 14:00 - 14:30