Panel Theatre Hall
11.00 - 11.30 - How to Dive into Digital Marketing
Digital marketing can often feel like a bit of a mystery; what is the best way to get in front of your target audience? Which platforms should you be using? How can you get ahead of your competition? Find out during this session!
12.00 - 12.30 - Workforce Management: How to Empower and Engage Your Employees
A successfully managed workforce can enable you to gain unique insights into your business, but just how much of an impact can workforce management have on your success? Come along to this panel session to explore the benefits with our expert panellists.
14.00 - 14.30 - Safeguarding Your Business
The day-to-day running of a café or coffee shop can present a lot of risks to its business, its staff, and its customers. It goes without saying that it's important to protect against these risks, otherwise you could be forced to pay up if unexpected injury, damage or loss occurs.
Find out how to best safeguard your business during this insightful and thought-provoking panel session.
15.00 - 15.30 - Accountancy Made Easy
There are so many regulations and rules you have to adhere to before you even start thinking about how to handle your café or coffee shop accounts or tax affairs. Our panel of esteemed experts are here to help!
11.00 - 11.30 - The coffee shop of the future: Trends of 2020
What does 2020 have in store? Listen in as industry experts predict the trends that will fizzle out - as well as the innovations and advancements which will brew business growth
12.00 - 12.30 - Sustainability: Wake up and smell the coffee!
Sustainability is the word on everyone's lips; customers are more discerning than ever about the source and recyclability of the products they use, increasingly demanding more and more from their producers.
Don't be caught sleeping on this issue - find out how your business can become more sustainable courtesy of a panel of esteemed experts.
14.00 - 14.30 - Leveraging Technology to Accelerate Business Growth
With technology becoming more and more critical to the hospitality industry, just about every coffee shop business is now looking to invest in it. And when technology is implemented properly, it can stimulate business growth, differentiate your customer experience from your competitors and turn your clientele into brand advocates.Catch this session to hear how technology is driving growth in the sector.
15.00 - 15.30 - How to Improve Your Customer Experience
n a time when customer satisfaction is very much the prime driver of growth in the industry, how can coffee shops entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience - catch our experts to find out!